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Privacy Policy

Last updated: May 2026

1. Who We Are

Urban Heaven Luxury Lofts ("we", "our", "us") operates the website urbanheavenlofts.com and provides short-term rental accommodation at Kotzebue 14, Tallinn, Estonia 10412.

Contact: sales@urbanheavenlofts.com

2. What Data We Collect

We may collect the following personal data:

  • Booking data: Name, email address, phone number, and payment details when you make a reservation through our booking platform (bouk.io).
  • Communication data: Name, email address, and message content when you contact us.
  • Usage data: Anonymous analytics data about how you use our website, collected via Google Tag Manager and Google Analytics (only with your consent). This includes pages visited, time on site, device type, and approximate location (country/city level).
  • Cookies: Small text files stored on your device to improve your experience. See Section 6 for details.

3. Why We Collect Your Data

We process your personal data for the following purposes:

  • To process and manage your booking (legal basis: contract performance)
  • To respond to your inquiries (legal basis: legitimate interest)
  • To improve our website and services (legal basis: consent, via cookie banner)
  • To comply with legal obligations such as tax and accounting requirements (legal basis: legal obligation)

4. How We Share Your Data

We do not sell your personal data. We may share it with:

  • Booking platform: bouk.io, which processes reservations on our behalf.
  • Analytics: Google Analytics (anonymized data, only with your consent).
  • Hosting: Zone.ee, our web hosting provider, based in Estonia.
  • Legal authorities: When required by Estonian or EU law.

5. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Booking data: 3 years after your stay (as required by Estonian accounting law).
  • Communication data: 1 year after your last interaction.
  • Analytics data: 14 months (Google Analytics default retention).

6. Cookies

Our website uses the following types of cookies:

  • Essential cookies: Language preference (stored locally, no data sent to servers).
  • Analytics cookies: Google Analytics cookies to understand how visitors use our site. These are only set if you click "Accept" on our cookie banner.

You can change your cookie preference at any time by clearing your browser data and revisiting our site.

7. Your Rights Under GDPR

As a data subject in the EU, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data ("right to be forgotten").
  • Restriction: Request that we limit how we use your data.
  • Portability: Request your data in a machine-readable format.
  • Objection: Object to processing based on legitimate interest.
  • Withdraw consent: Withdraw your cookie consent at any time.

To exercise any of these rights, contact us at sales@urbanheavenlofts.com. We will respond within 30 days.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data, including HTTPS encryption, secure hosting, and limited access to personal data.

9. International Transfers

Some of our service providers (e.g., Google) may process data outside the EU/EEA. In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon):

Website: www.aki.ee
Email: info@aki.ee
Address: Tatari 39, 10134 Tallinn, Estonia

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.