Home Rooms Gallery Reviews Location Book Now

Terms & Conditions

Last updated: May 2026

1. General

These Terms and Conditions govern your booking and stay at Urban Heaven Luxury Lofts, Kotzebue 14, Tallinn, Estonia 10412. By making a reservation, you agree to these terms.

2. Bookings & Payment

  • All bookings are processed through our booking platform (bouk.io) or through third-party platforms (Airbnb, Booking.com).
  • Full payment or a deposit may be required at the time of booking, depending on the rate and platform.
  • Prices include all applicable taxes unless stated otherwise.
  • We reserve the right to cancel bookings made with incorrect or fraudulent payment information.

3. Cancellation Policy

  • Free cancellation up to 7 days before check-in for a full refund.
  • Cancellations made less than 7 days before check-in are non-refundable.
  • No-shows are charged the full booking amount.
  • Cancellation policies on third-party platforms may differ. The platform's cancellation policy applies when booking through them.

4. Check-in & Check-out

  • Check-in: from 15:00
  • Check-out: by 11:00
  • Self check-in is available via smart lock. Access codes are sent before arrival.
  • Early check-in or late check-out may be available upon request and is subject to availability and additional charges.

5. House Rules

  • No smoking inside the apartments. Smoking is only permitted on designated outdoor areas.
  • No pets allowed.
  • No parties or events. Quiet hours are from 23:00 to 07:00.
  • Maximum occupancy must not exceed the number specified in your booking.
  • Guests are responsible for keeping the apartment in a reasonable condition during their stay.
  • Please treat all furniture, appliances, and fittings with care.

6. Damages & Liability

  • Guests are liable for any damage caused to the property, furniture, or equipment during their stay.
  • We reserve the right to charge the guest for repair or replacement costs of any damaged items.
  • Any damage must be reported to us immediately at sales@urbanheavenlofts.com.
  • Urban Heaven Luxury Lofts is not liable for loss, theft, or damage to guests' personal belongings during their stay.

7. Safety & Security

  • Guests must not share access codes with unauthorized persons.
  • Please ensure all windows and doors are locked when leaving the apartment.
  • Fire safety equipment is provided in each apartment. Tampering with fire safety equipment is prohibited.

8. Right of Refusal

We reserve the right to refuse or terminate a stay if guests:

  • Violate these Terms & Conditions or house rules.
  • Cause damage to the property.
  • Engage in illegal activities on the premises.
  • Cause disturbance to neighbours or other guests.

In such cases, no refund will be provided.

9. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or utility failures.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Tallinn, Estonia.

11. Contact

For questions about these terms, please contact us at:
sales@urbanheavenlofts.com
Kotzebue 14, Tallinn, Estonia 10412